Restoring your dashboard after a service update or interruption

IBM® Storage Insights is an off-premises, IBM Cloud® service, so IBM updates and manages it for you. In some cases, when the service resumes after an update or interruption, you might need to manually restart your data collectors to resume streaming metadata to your dashboard.

About this task

If your data collectors are not operational after a service update or interruption, metadata won't be collected or sent to your dashboard. Additionally, if your instance does not receive a signal for a period greater than 10 minutes, a warning message is generated. The purpose of the warning message is as follows:

  • To make you aware that the data that is represented in the GUI might not be up-to-date
  • To investigate whether the connection between your data center and the GUI is still active


Complete these steps for each inactive data collector to reestablish a connection to your dashboard:

  1. Log on to the server on which the data collector service is installed.
  2. Choose one of the following options to start the data collector service:
    Operating system Options
    Ensure that you have Administrator rights on the Windows server. Then, complete one of the following actions:
    • From the Windows desktop:
      1. Click the Start menu, type services.msc, and press Enter.
      2. On the Services page, select the service name that begins with IBM Spectrum Control Storage Insights data collector and start it.


    • From a command prompt:
      1. Click the Start menu and type cmd to open a command prompt.
      2. Go to the data collector directory. The default directory for Windows is DataCollector_windows.
      3. Run the dataCollector.bat script with the start parameter.
    AIX® or Linux®
    1. Ensure that you have root privileges on the AIX® or Linux server.
    2. Open a command shell and go to the data collector directory. The default directory for AIX is DataCollector_aix. The default directory for Linux is DataCollector_linux_ix86.
    3. Run the script with the start parameter.


After a restart, a notification to upgrade your data collectors might be displayed. To upgrade the data collectors, you can click the link in the notification message, or complete the following steps:
  1. From the Configuration menu, click Data Collectors.
  2. Click Upgrade All.

If you encounter issues and can't complete the upgrade, you might have to download and install the latest version of the data collector. For more information, see Resolving upgrading issues.