BPCUI0501E The information cannot be displayed. Log out of the GUI, log in, and try the action again.
Explanation
An error occurred when the server tried to process a request. This message might occur when a request is not handled correctly by the internal Web server, the Web server is down, or the related data collection job failed.
Action
To resolve the problem, try the following actions:
- Ensure that the Web server (and all required product servers) are running and that you have a network connection to the system on which they are located. To check the status of the servers, go to the Home > System Management page. If the status of any server is not Running, click Component Servers for more details.
- Ensure that the related data collection jobs are running and completing successfully. To check the data collection jobs for a specific resource, go to the resource page (for example, Storage > Block Storage Systems) and check the Probe Status and Performance Monitor status columns.
- Log out of the GUI, log in, and try the action again.
- Restart the browser, log in to the GUI, and try the action again.
If the problem persists, contact IBM support. For information about how to contact IBM support, go to http://www.ibm.com/support/knowledgecenter/SS5R93 and navigate to Troubleshooting and problem determination > Contacting IBM Software Support.