BPCSS2049E `The operation can't be completed because the Hitachi VSP Model is not known. A Hitachi Export Tool to match it cannot be found.`

Explanation

This problem might occur when the appropriate version of the Hitachi Export Tool is not installed for the model of the storage system. The Hitachi Export Tool is used to collect performance metadata about the storage system and is located on the server or virtual machine where the data collector is installed.

Action

Ensure that the configured Export Tool matches the model of the Hitachi VSP storage system. If the appropriate Export Tool is not being used, log in with your Hitachi account to download the correct version from the following location: https://knowledge.hitachivantara.com/Knowledge/Storage/How_to_Download_the_Appropriate_Export_Tool_Version_Specific_to_Array_Microcode.

For information about installing the Hitachi Export Tool, go to the documentation at https://www.ibm.com/docs/en/storage-insights?topic=pro-installing-hitachi-export-tool.

If the problem persists, open a support case at https://www.ibm.com/mysupport/. Don't forget to include the URL of your IBM Storage Insights service.

BPCSS2049E The operation can't be completed because the Hitachi VSP Model is not known. A Hitachi Export Tool to match it cannot be found.

Explanation

Action

BPCSS2049E `The operation can't be completed because the Hitachi VSP Model is not known. A Hitachi Export Tool to match it cannot be found.`