BPCSS2045E The support case was not opened for the device with serial number device serial number because of Electronic Customer Care (ECC) error ECC error description.
Explanation
A support case can't be opened because Electronic Customer Care (ECC) errors occurred with the case management service.
Action
Open a support case at https://www.ibm.com/mysupport/ and describe the problem. Don't forget to include the URL of your IBM Storage Insights service.