BPCSS2038E Opened case case number, but the log package for the device with serial number device serial number was not created, because of an internal error.
Explanation
The log package for the device was not created or collected, because of an internal error.
Action
Open a support case at https://www.ibm.com/mysupport/ and describe the problem. Don't forget to include the URL of your IBM Storage Insights service.