BPCSS2037E The log package for the device with serial number device serial number for case case number was not created. The connection to the device failed.
Explanation
A log package can't be created or collected when the connection to the device fails or is not established.
Action
Ensure that the device is up and running.
Verify that the correct username and password is being used to connect to the device. If the user credentials of the device changed recently, you must modify the connection for the device in IBM Storage Insights to match those credentials.
Ensure that any firewall settings are not blocking access to the device from IBM Cloud.
If the problem persists, open a support case at https://www.ibm.com/mysupport/ . Don't forget to include the URL of your IBM Storage Insights service.