HWN020103E The external process exceeded the timeout limit and was canceled.
Explanation
The external process for the current job did not complete within the timeout limit and was terminated.
Action
Wait a few minutes and try again. If you still can't complete the action, go to your Products and services page (https://myibm.ibm.com/products-services/) on IBM Marketplace. Click the down-arrow for the Storage Insights offering, click Support, and then choose an option.