The claim to Data Management is not available

If the IBM Storage Protect server is not actively claimed to Data Management, then it will not be present in the list of managed clusters.

About this task

The claims might not have been created, might have been deleted, or might have been directed to the wrong tenant. This might occur due to the following reasons:

  • The IBM Storage Protect server was never claimed to Data Management.

  • The IBM Storage Protect server’s claim to Data Management was deleted and/or the server was unregistered from Data Management.

  • The IBM Storage Protect server’s claim was to a different tenant within Data Management.

Procedure

  1. If the IBM Storage Protect server was never claimed to Data Management, then follow the steps in the Connecting an IBM Storage Protect server to Data Management section to connect the server to Data Management.
    1. Check for the existence of the /opt/ibm/defender/bin/dcli application on the IBM Storage Protect host system to verify that the connection agent has been installed.
    2. Login to the operating system terminal of the IBM Storage Protect server system with the non-root local user account that is used to run the Defender connection agent.
    3. Run the dcli claim query command to check for the existence of a claim to Data Management:
      /opt/ibm/defender/bin/dcli claim query
  2. If the IBM Storage Protect server’s claim to Data Management was deleted or removed, either due to an Unregister from the Data Management clusters view or with a dcli claim delete, then it is necessary to re-connect the IBM Storage Protect server to Data Management. This is also true in the case of the IBM Storage Protect server being claimed to another tenant.

    1. Follow the steps in the Unregistering an IBM Storage Protect server section to ensure that any previous instance of the monitored IBM Storage Protect server is removed from Data Management.

    2. Follow the steps in the Connecting an IBM Storage Protect server to Data Management section to reconnect the server to Data Management (for the correct tenant).