Troubleshooting connection issues

An IBM Storage Protect server that is being managed by the IBM Storage Defender Data Management Service (Data Management) maintains connectivity to Data Management by using the eagle agent service that is running alongside the IBM Storage Protect server on the same host system. Data is periodically collected by the eagle agent service from the IBM Storage Protect server that uses the ibm-eagle-agent-admin administrator that was created with the dcli server register command during initial setup. This data is then processed and sent to Data Management.

The following listed issues are possible sources of connectivity issues with the architecture:

For these and other connectivity issues, log files for the eagle agent service can be found on the IBM Storage Protect host system in the following directories:

/opt/ibm/defender/logs/

/opt/ibm/defender/wlp/usr/servers/defaultServer/logs/

Additionally, the following systemctl command can help indicate the status of eagle agent components on the system:
systemctl status liberty@defaultServer.service

The log files that are contained in these directories and also in the output of the systemctl command should be provided to IBM Support for continued problem determination and resolution.