Troubleshooting connection issues
An IBM
Storage Protect server that is being managed
by the IBM
Storage Defender Data Management
Service (Data Management) maintains connectivity to Data Management by using the eagle agent service that is running
alongside the IBM
Storage Protect server on the same host
system. Data is periodically collected by the eagle agent service from the IBM
Storage Protect server that uses the
ibm-eagle-agent-admin
administrator that was created with the dcli
server register command during initial setup. This data is then processed and sent to
Data Management.
The following listed issues are possible sources of connectivity issues with the architecture:
- The host system where the IBM Storage Protect server is running is down or inaccessible over the network by Data Management
- The IBM Storage Protect server is down or not accepting TCP/IP connections
- The eagle agent service is not running on the host system
- The claim to Data Management is not available
For these and other connectivity issues, log files for the eagle agent service can be found on the IBM Storage Protect host system in the following directories:
/opt/ibm/defender/logs/
/opt/ibm/defender/wlp/usr/servers/defaultServer/logs/
systemctl status liberty@defaultServer.service
The log files that are contained in these directories and also in the output of the systemctl command should be provided to IBM Support for continued problem determination and resolution.