Enabling service events

Enable service events for Call Home to automatically open support tickets for critical events.

Before you begin

Before you begin, make sure that IBM Call Home is enabled.

You can check the Call Home status at any time by using the ceph mgr module ls command.

 If Call Home was disabled, see Enabling Call Home.

Procedure

  1. Enable service events. 
    ceph config set mgr mgr/call_home_agent/enable_service_events True
  2. Set the IBM Customer Number (ICN).
    The ICN is 7 alphanumeric characters long. 
    ceph callhome set icn ICN

    For example,

    [ceph: root@host01 /] # ceph callhome set icn ABCD123
  3. Set the customer country code.
    This is a two letter country code. 
    ceph callhome set country-code CUSTOMER_COUNTRY_CODE

    For example,

    [ceph: root@host01 /] # ceph callhome set country-code US