Troubleshooting command content errors

Understand common command content errors.

<jti> content errors

When installing IBM Storage Ceph, the customer provides an IBM registry credential codified as a JSON Web Token (JWT). Call Home uses the

JWT Token
jti

field to provide customer identity information to other IBM systems. In cases that the JTI (JSON token ID) token is wrongly provided or does not include a valid <jti> field, errors are emitted.

The <jti> errors can be found in the log.

Table 1. `<jti>` error message types
Error message	Description
`<jt> not extracted from JWT token because url for registry credentials does not match with the expected one`	When this error occurs, the registry URL for download images from IBM is either incorrect or not the one where the user can be identified by using the JWT.
`not able to extract <jti> from JWT token`	When this error occurs, the JWT either does not include the user identification or is corrupted.

<jti> errors are not critical.