Troubleshooting

Information to help you identify and resolve problems with the IBM Storage Archive Enterprise Edition.

Checking a tape library and tape drive
What to do before you troubleshoot a problem on IBM Storage Archive Enterprise Edition.
Checking, validating, and reconciling a medium in the library
This topic describes how to check, validate, and reconcile a medium in the library for IBM Storage Archive Enterprise Edition.
Log collection for failure analysis
This section describes how to collect log data and configuration and system information for your IBM Storage Archive Enterprise Edition system.
Node down recovery in a multiple-node cluster
Library down recovery in an unexpected power outage
Problem analysis procedures for the IBM Storage Archive Enterprise Edition
This section contains error messages that can be reported by the IBM Storage Archive Enterprise Edition. Descriptions of each message and recovery actions are also provided.
Retrieving error messages on a Linux system
This topic describes how to retrieve error messages on the IBM Storage Archive Enterprise Edition for a Linux® system.
Troubleshooting an IBM Storage Archive EE node down in a multiple node cluster
When IBM Storage Archive Enterprise Edition detects that a node fails, an error message is logged that identifies the failing node. Before you make a node available again, determine and correct the reason for the node failure.
Troubleshooting a failed reconcile
How to troubleshoot a tape reconcile operation that failed with the GLESS098E error message.
Troubleshooting continuous errors after you restart GPFS
Troubleshooting failed recalls
Review these resolution actions to take if a recall operation fails.
Troubleshooting SNMP traps
This topic describes how to troubleshoot Simple Network Management Protocol (SNMP) traps that are received for the IBM Storage Archive Enterprise Edition system.
Troubleshooting tape state conditions
See Tape state information and refer to the table that defines tape state conditions, their causes, and actions you might want to take in response to a tape's state.
Troubleshooting failed tape replace
This topic describes how to troubleshoot eeadm tape replace command failure and possible alternative recovery action.
When you need to recover a deleted file
IBM Storage Archive Enterprise Edition does not have a function to restore a file if the stub file is accidentally deleted. And it is not practical to find the individual fragments of a lost file on the tapes in the production system.
When you cannot solve a problem on a Linux system
Ways to solve IBM Storage Archive Enterprise Edition problems.