Troubleshooting tip

To enable trace (logging) functionality for the file listener, you must enable the option in the config.yaml file.

To enable logging for the file listener

  1. Open config.yaml, which is located in the product installation directory.
  2. Scroll down to the runtime/m4file heading and locate the following text: 
    
; used to enable logging for the file listener -- it should
; be a valid complete path (directory and filename)
;Logging=
  3. Uncomment the Logging line by removing the semicolon in front of it.
  4. Enter a complete path and filename for the log file. For example:

    Logging= install_dir \m4trace.log

  5. Save and close the file.