Troubleshooting Design Server and Runtime Server installation process

If Design Server and Runtime Server installation fails, verify that ports listed in a table are available on your machine.

To verify the required port availability, follow this procedure:
  1. Open the windows terminal with administrative privileges
  2. Run the command for each of the listed ports
    powershell -command "(Get-NetTCPConnection -LocalPort <port number>).OwningProcess"
    Note: If any of the ports are occupied, command will return the owning process id.
If any of the ports are already used by some other applications, either uninstall the port owning application, or change the default port values. You can change the related port configuration parameters:
  1. During Runtime and Monitoring InstallShield installation, the change can be done when the Runtime and Monitoring installation requests configuration parameters.
  2. Post installation, you will need to reinstall Design Server and Runtime Server applications as described in the table below.

Refer Installation prerequisites section for Ports used by Design Server and Runtime Server table.