Use the Ticketing feature to track issues related to assets,
agents, or events.
A ticket is a work request created in response to a situation that
requires further investigation.
Examples of possible ticket scenarios:
- Patching a range of assets against vulnerabilities
- Investigating a new asset that recently appeared on the network
and dealing with it as appropriate
- Locating an asset that is running an unapproved operating system,
and updating it or removing it from the network
When you have an issue with an asset, agent, or event, you can
create a ticket and assign it to another user. The person who is assigned
the ticket investigates and resolves the issue. During this time,
the person responsible can change the status of the ticket, such as
from "New" to "Open" to "In Progress" to "Closed."
You can assign tickets to SiteProtector users and track their status
in the SiteProtector ticketing tool. You can also configure SiteProtector
to export tickets into the Remedy Action Request System third-party
ticketing tool.
Tip: You should set ticket properties in before creating tickets in SiteProtector.