Crosstabulation table

Figure 1. Crosstabulation for Store by Service satisfaction, controlling for Contact
Crosstabulation for Store by Service satisfaction, controlling for Contact

The crosstabulation now splits the previous crosstabulation into two parts. Now that the customers who didn't have contact are sorted out, there appears to be a significant association between store 2 and low service satisfaction. Check the chi-square test to be sure.

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