Crosstabulation table

The crosstabulation shows the frequency of each response at each store location. If each store location provides a similar level of service, the pattern of responses should be similar across stores.
- At each store, the majority of responses occur in the middle.
- Store 2 appears to have fewer satisfied customers.
- Store 3 appears to have fewer dissatisfied customers.
From the crosstabulation alone, it's impossible to tell whether these differences are real or due to chance variation. Check the chi-square test to be sure.