Producing Crosstabulation Tables

The telecommunications provider is interested in seeing whether a customer's education level is related to the services they suscribe to. You can observe this by creating a crosstabulation table.

  1. To create a crosstabulation table for the Services multiple response set by level of education, from the menus choose:

    Analyze > Multiple Response > Crosstabs...

    Figure 1. Multiple Response Crosstabs dialog box
    Multiple Response Crosstabs dialog box
  2. Select Services as the row variable.
  3. Select Level of education as the column variable.
  4. Click Define Ranges.
    Figure 2. Define Variable Range dialog box
    Define Variable Range dialog box
  5. Type 1 as the minimum value.
  6. Type 5 as the maximum value.
  7. Click Continue.
  8. Click Options in the Multiple Response Crosstabs dialog box.
    Figure 3. Options dialog box
    Options dialog box
  9. Select Column Cell Percentages group.
  10. Click Continue.
  11. Click OK in the Multiple Response Crosstabs dialog box.

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