Using Multiple Response Analysis to Track Service Usage

A telecommunications provider wants to examine usage patterns in its customer base across a variety of services, including multiple lines, voice mail, paging, internet, caller id, call waiting, call forwarding, 3-way calling, and electronic billing. Many customers use more than one service, so the company decides to create a multiple response set for these variables.

This information is collected in telco.sav. See the topic Sample Files for more information.

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