Troubleshooting

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IBM Storage Protect Snapshot supports you in protecting Microsoft Exchange Server and Microsoft SQL Server databases, file systems, and custom applications.

If you encounter a problem, you typically start with a symptom, or set of symptoms, and trace the root cause. Problem determination, however, is not the same as problem solving. During the process of problem determination, you might obtain sufficient information to enable you to solve the problem.

In some cases, you cannot solve a problem even after you determine its cause. For example, a performance problem might be caused by a limitation of your hardware. Debugging a VSS issue might lead you to analyze other components, for example, the VSS hardware provider, the VSS system, or the Multi Path Input Output (MPIO).

  • Diagnosing problems One of the most difficult challenges of troubleshooting in a client/server environment is determining which component is the origin of the problem. VSS diagnostic wizards are available to help you test VSS snapshots on your system. You can determine whether the source of the problem is a general VSS issue or a IBM Storage Protect issue.

  • Resolving reproducible problems

    When a component fails to operate as designed, try to reproduce the problem and capture information about the current operating environment at the time of the error. You can troubleshoot VSS backup and restore operations, mailbox restore errors, and VSS and SAN Volume Controller, Storwize® V7000, or DS8000® problems.

  • Resolving problems with IBM Support

    Contact IBM Support for further assistance if you have a problem that you are unable to solve by applying maintenance fixes, reproducing the issue, or reviewing the information in previous topics. IBM Support might request to see some or all of the trace and log files that are related to a problem that you report.