Resolving reproducible problems

When a component fails to operate as designed, try to reproduce the problem and capture information about the current operating environment at the time of the error. You can troubleshoot VSS backup and restore operations, mailbox restore errors, and VSS and SAN Volume Controller, Storwize® V7000, or DS8000® problems.

• Troubleshooting VSS backup and restore operations If you encounter a problem during VSS backup and restore processing, attempt to reproduce the problem in your environment.

• Troubleshooting mailbox restore errors

  If you encounter a mailbox restore error, determine whether the problem is reproducible on other Exchange Servers.

• Deleting mailbox history information

  Mailbox history includes only the mailboxes from databases that are backed up. If you back up mailbox history with a version of IBM Storage Protect Snapshot earlier than version 4.1, you can manually delete the old mailbox history.

• Troubleshooting configuration errors in a failover clustered environment

  If you encounter errors when you configure a failover clustered environment, determine whether the options in the backup-archive client and application-specific dsm.opt files are specified correctly.

• Troubleshooting VSS and SAN Volume Controller, Storwize V7000, or DS8000

  If you experience VSS and SAN Volume Controller, Storwize V7000, or DS8000 problems, investigate the configuration in your environment.