Diagnosing problems

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One of the most difficult challenges of troubleshooting in a client/server environment is determining which component is the origin of the problem. VSS diagnostic wizards are available to help you test VSS snapshots on your system. You can determine whether the source of the problem is a general VSS issue or a IBM Storage Protect issue.

  • Error log files for IBM Storage Protect Snapshot components If you are protecting an Exchange or SQL Server, or a file system or custom application, an error condition occurs when you are protecting, you can view several log files to help diagnose the problem.

  • Trace files for IBM Storage Protect Snapshot components

    When you gather trace files for local or remote systems, the files are automatically copied, compressed, and stored in the C:\Program Files\Tivoli\flashcopymanager\problemdetermination folder other information.

  • Diagnosing VSS issues

    You can test VSS persistent, non-persistent, and resync snapshots on your system with the assistance of a VSS diagnostics wizard.