Error log files for IBM Storage Protect Snapshot components
If you are protecting an Exchange or SQL Server, or a file system or custom application, an error condition occurs when you are protecting, you can view several log files to help diagnose the problem.
For example, you can confirm that IBM Storage Protect Snapshot failed over by
searching entries about the secondary server in the following log files:
- For IBM Storage
Protect Snapshot for Microsoft Exchange Server, check the following files:
- Tivoli\tsm\TDPExchange\dsierror.log
- Tivoli\tsm\baclient\dsmerror.log
- For
IBM Storage Protect Snapshot for Microsoft SQL Server, check the following files:
- Tivoli\tsm\TDPSQL\dsierror.log
- Tivoli\tsm\baclient\dsmerror.log
- For
IBM Storage Protect Snapshot file system and custom applications, check the following files:
- Tivoli\flashcopymanager\dsierror.log
- Tivoli\tsm\baclient\dsmerror.log
- IBM Storage Protect Snapshot for Microsoft Exchange Server, and IBM Storage Protect Snapshot for Microsoft SQL Server, logs information about backup, restore, and delete commands to the Tivoli® Event Console.
- IBM Storage Protect Snapshot for Microsoft Exchange Server logs information, by default, to the tdpexc.log file in the directory where IBM Storage Protect Snapshot for Microsoft Exchange Server is installed. IBM Storage Protect Snapshot for Microsoft SQL Server logs information, by default, to the tdpsql.log file in the directory where IBM Storage Protect Snapshot for Microsoft SQL Server is installed. The log file indicates the date and time of a backup, the data that is backed up, and any error messages or completion codes. This file is important and must be monitored.
- The IBM Storage Protect API logs API error information, by default, to the dsierror.log file in the directory where IBM Storage Protect Snapshot for Microsoft Exchange Server, or IBM Storage Protect Snapshot for Microsoft SQL Server, is installed. No backup statistics are contained in this log. The dsierror.log file cannot be marked as read-only.
- IBM Storage Protect Snapshot for Microsoft Exchange Server logs information to the Exchange Server error log. IBM Storage Protect Snapshot for Microsoft SQL Server logs information to the SQL Server error log. The error log information can be viewed using the Exchange Server or SQL Server administration tools.
- The IBM Storage Protect scheduler logs information to both the dsmsched.log and the
dsierror.log files. By default, these files are in the directory where the IBM Storage Protect
backup-archive client is installed. Note: Output from scheduled commands is sent to the scheduler log file (dsmsched.log). After the scheduled work completes, check the log to ensure that the work completed successfully.When a scheduled command is processed, the scheduler log can contain the following entry:
This entry is merely an indication that IBM Storage Protect successfully issued the scheduled command that is associated with the eventname. No attempt is made to determine the success or failure of the command. You can assess the success or failure of the command by evaluating the return code from the scheduled command in the scheduler log. The scheduler log entry for the command's return code is prefaced with the following text:Scheduled event eventname completed successfullyFinished command. Return code is: return_code_number - Windows System and Application Event Log.
- For VSS operations, view the dsmerror.log file in the backup-archive client installation directory.