Troubleshooting errors related to OSSM credentials

If an error occurs with the registered Open Snap Store Manager (OSSM) credentials, it is likely because of OSSM administrator password or node password expiry. By default the passwords are set to auto-renew when it expires. If the system is out of service or shut down while auto-renewing the password, the OSSM credentials expires and locks the OSSM administrator ID. Troubleshooting procedures are available to resolve the errors that occur and unlock the credentials.

New backup or connection failures in IBM Storage® Protect Plus that is using OSSM Storage may indicate errors related to expired OSSM credentials on the IBM Storage Protect server. To view and collect the activity log entries, issue the QUERY ACTLOG command on the IBM Storage Protect server. This section provides information to resolve the following known problems that you may experience.