Testing a cloud connection

You can test a cloud connection to verify that the server can still access the cloud storage system.

About this task

When you try to create or edit a cloud connection, the server verifies that it can access to the cloud storage system by using the information that the connection provides. If the server cannot access the cloud storage system, the create or edit operation fails. For example, the server might be unable to access the cloud storage system because the cloud connection specifies inaccurate credentials or because a cloud URL or ID could not be resolved.

After a cloud connection is created, the server tests the cloud connection at regular intervals. The interval is determined by the server option ConnectionHealthStatusInterval, which is 1440 minutes (once a day) by default. You can modify this server option to specify a different interval by editing the server options file (dsmserv.opt) or by using the SETOPT command.

A cloud connection might fail because access information was updated for your cloud service provider, but the cloud connection was not updated. A failure might also indicate a temporary problem that is resolved without your intervention. For example, a temporary network problem might prevent the server from accessing the cloud service provider, or your provider might be experiencing an outage.

If the Operations Center reports a Critical status for a cloud connection, you can troubleshoot the problem by using the Test Connection action.

Procedure

To test a cloud connection to verify that the server can still access the cloud storage system, complete the following steps:

  1. On the Operations Center menu bar, click Storage > Cloud Connections.
  2. On the Cloud Connections page, select the connection that you want to test.
  3. Click Test Connection.
    The server tests whether it can access the cloud storage system by using the cloud connection properties. If the server is unable to access the cloud storage system, the server displays an error that describes why the connection failed.

    If the server is able access the cloud storage system, the server displays a message that the credentials for the cloud service provider were verified. On the Cloud Connections page, if a Critical status was shown for the cloud connection, the status is changed to Normal.