Troubleshooting the HSM for Windows clientEdit online You can diagnose and fix some common problems, such as those caused by antivirus software.Troubleshooting steps and informationYou can follow some general guidelines on troubleshooting and preparing information about IBM® Storage Protect HSM for Windows™ for IBM® support.Offline stub files are recalled when they are first synchronizedOffline sub files are recalled the first time that Windows® synchronizes the offline files.Problems with VSS during reconciliationThe HSM for Windows™ client uses VSS (Microsoft Volume Shadow Copy Service) during reconciliation. Errors can occur with VSS during reconciliation.Small migrated files occupy much space on IBM Storage Protect server storageSmall files can occupy much space on IBM® Storage Protect server storage.Small file size for threshold migration might require a cleanupIf a small file size is configured for threshold migration, you might have to configure threshold migration to clean up of the candidate list file.