Antivirus software

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Although HSM for Windows® is tested with popular anti-virus programs, there are several caveats.

Note:
  • Be sure a virus scan runs on files before they are migrated.
  • Updates of virus signatures and antivirus scan engines can lead to different behavior with the HSM for Windows client. During any troubleshooting, always ask the question "What changed?" and take special consideration of antivirus updates.
  • Use antivirus software that supports sparse or offline files. Be sure it has a setting that allows it to skip offline or sparse files to avoid unnecessary recall of migrated files.
  • The HSM for Windows client has been successfully tested for compatibility with the following programs with the specified settings:
    • McAfee VirusScan Enterprise 7.0 and 8.0
    • Symantec AntiVirus 8.0 and 9.0 Corporate Edition with the following setting:
      • Under Scan Advanced Options > Storage migration options, check Skip offline and sparse files.
    • Symantec AntiVirus 10.0 Corporate Edition with the following two settings:
      • Under Scan Advanced Options > Storage migration options, check Skip offline files.
      • Under Autoprotect Advanced Options > Scan files when, clear Opened for backup.