Messages for the IBM Storage Protect vSphere Client plug-in
To help you understand IBM Storage Protect vSphere Client plug-in messages, review the following information:
GVM5107E: Data protection settings are not available because the login credentials provided are invalid for the 'name' Platform Services Controller
The symptoms, cause, and user response are provided for this IBM Storage Protect vSphere Client plug-in message.
Symptoms
Data protection settings cannot be displayed in the IBM Storage Protect vSphere Client plug-in.Causes
The credentials that are required to log in to the Platform Services Controller are invalid for the vCenter.Resolving the problem
Ask the IBM Storage Protect server administrator to update the vCenter Server credentials by using the dsmc set password command in the backup-archive command-line client on the server where the Data Protection for VMware vSphere GUI is installed.dsmc set password -type=vm vmchost username passwordThe value for the vmchost option must match the value that is in the client options file. It must also match the vCenter server address that was used during the installation of the Data Protection for VMware vSphere GUI.
GVM5110E: Data protection settings are not available because an error occurred connecting to the 'name' Platform Services Controller
The symptoms, cause, and user response are provided for this IBM Storage Protect vSphere Client plug-in message.
Symptoms
Data protection settings cannot be displayed in the IBM Storage Protect vSphere Client plug-in.Causes
Other errors are causing connection issues to the Platform Services Controller and vCenter.Resolving the problem
Ensure that the Platform Services Controller listed is running as expected. For more information, see Resolving Platform Services Controller connection problems.GVM5111E: Data protection settings are not available because no login credentials are found for the 'name' Platform Services Controller
The symptoms, cause, and user response are provided for this IBM Storage Protect vSphere Client plug-in message.
Symptoms
Data protection settings cannot be displayed in the IBM Storage Protect vSphere Client plug-in.Causes
The credentials that are required to log in to the Platform Services Controller cannot be found for the vCenter. The credentials might not be found because they were never stored, the permissions to the credentials are not valid or incorrect credentials were stored.Resolving the problem
dsmc set password -type=vm vmchost username passwordThe value for the vmchost option must match the value that is in the client options file. It must also match the vCenter server address that was used during the installation of the Data Protection for VMware vSphere GUI.
After the dsmc set password command runs, the credentials are stored again.
- Ensure that the TSM.IDX, TSM.KDB, and
TSM.sth files are accessible by the
tdpvmwareuser. - If you receive a permission error, check that the permissions for the above three files appear
as follows:
If the permissions do not match, go to the directory that contains the above three files (/opt/tivoli/tsm/tdpvmware/common/webserver/usr/servers/veProfile/tsmVmGUI) and change the permissions for each of these files with the following commands, for example:-rw-r----- 1 root tdpvmwarechgrp tdpvmware TSM.IDX chmod g+r TSM.IDX
GVM5112E: Data protection settings are not available because an error occurred processing the login credentials that are provided for the 'name' Platform Services Controller
The symptoms, cause, and user response are provided for this IBM Storage Protect vSphere Client plug-in message.
Symptoms
Data protection settings cannot be displayed in the IBM Storage Protect vSphere Client plug-in.Causes
The credentials that are required to log in to the Platform Services Controller are available but one or more of the following errors occurred:- An error occurred processing the credentials.
- An error occurred loading the native library that is needed to process the credentials.