Resolving problems with IBM Support

Contact IBM® Support for further assistance if you have a problem that you are unable to solve by applying maintenance fixes, reproducing the issue, or using the information in previous topics. IBM Support might request to see some or all of the trace and log files while investigating a problem that you report.

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Also, you might be asked to set a trace the Data Protection client when using VSS technology, and then collect the log. IBM Support uses the information that is captured in the log file to trace a problem to its source or to determine why an error occurred.