Emailing files to IBM Support

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You can send diagnostic information to IBM® Support.

Before you begin

About this task

The Email Support files feature collects all detected configuration, option, system information, trace, and log files. It also collects information about services, operating systems, and application versions. These files are compressed and then attached in an email.

Procedure

  1. Start the Microsoft™ Management Console (MMC).
  2. Click Diagnostics in the results pane of the welcome page.
  3. Click the E-Mail Support files icon in the Action pane.
  4. Enter the required information in the various fields and click Done.
    The information is sent to the designated support personnel and the dialog closes.

Results

Files are collected, compressed, and stored in the flashcopymanager\problemdetermination folder. The files are deleted and replaced each time that you email the support files. If the Email feature is not configured, or is blocked by a firewall, or if the files are large, use another method to transfer them. You can copy the files directly from the flashcopymanager\problemdetermination folder and transfer the files to another site by using another method such as FTP.