Running Must-Gather scripts
You can run the Must-Gather script for IBM Storage Protect for Mail – Data Protection for Microsoft Exchange to collect diagnostic information required by IBM Support.
For more information about the script location, installation, and prerequisites, see Collecting diagnostic data using Must-Gather scripts.
Supported operating systems
- Windows
How to run the Must-Gather script
- Open a terminal at the Must-Gather script directory.
- Run the following command. For example:
perl mustgather.pl --product sp-client-exchange --output-dir <target_path> --caseno <case_number> --adminid <id> [options]
Data Protection for Microsoft Exchange module
| Module | Description |
|---|---|
|
config |
Collects IBM Storage Protect configuration files (dsm.opt, dsm.sys, dsminfo.txt). |
|
logs |
Gathers client logs such as dsmj.log, dsminstr.log, dsmwebcl.log, dsmerror.log, and dsmsched.log. |
|
performance |
Captures performance metrics and instrumentation logs (dsminstr.log). |
|
exchange |
Collects dsm.opt, relevant client logs (dsmerror.log, dsminstr.log, dsmsched.log), Windows version details. Also gathers tdpexc.log, tdpexc.cfg, and outputs of TDPEXCC QUERY TSM, QUERY EXCHANGE, and QUERY TDP. |
Output summary
At the end of execution, the script automatically creates a zip file:
mustgather_<case_number>_<product_name>_<timestamp>.zip
=== Must-Gather Collection Summary ===
Product : sp-client-exchange
Version : Version 8, Release 2, Level 1.0
Node Name : TEST
Server Name : server1
Modules : Status
-----------------------------
1. config : Success
2. exchange : Success
3. logs : Success
4. performance : Success
5. network : Success
6. server : Success
7. system : Success
Check script.log inside each module folder for detailed failures.
Output : <output-dir>/mustgather_TS123456789_sp-client-exchange_20260212_034652.zip
This file can be sent to IBM Support team for analysis.The .zip file contains the diagnostic data for each module.