Running Must-Gather scripts

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You can run the Must-Gather script for IBM Storage Protect for Mail – Data Protection for Domino to collect diagnostic information required by IBM Support.

For more information about the script location, installation, and prerequisites, see Collecting diagnostic data using Must-Gather scripts.

Supported operating systems

  • Windows
  • Linux
  • AIX

How to run the Must-Gather script

  1. Open a terminal at the Must-Gather script directory.
  2. Run the following command. For example:

    perl mustgather.pl --product sp-client-domino --output-dir <target_path> --caseno <case_number> --adminid <id> [options]

Data Protection for Domino module

Module Description

config

Collects IBM Storage Protect configuration files (dsm.opt, dsm.sys, dsminfo.txt).

logs

Gathers client logs such as dsmj.log, dsminstr.log, dsmwebcl.log, dsmerror.log, and dsmsched.log.

performance

Captures performance metrics and instrumentation logs (dsminstr.log).

domino

Collects Domino-specific diagnostic data including domdsmc query outputs (adsm, domino, preferences), Domino configuration files, and directory listings. Also gathers environment variables, user profile information (Unix/Linux/AIX), and Windows registry details. Includes installed package information (lslpp, pkginfo, rpm) for platform verification

Output summary

At the end of execution, the script automatically creates a zip file:

mustgather_<case_number>_<product_name>_<timestamp>.zip

=== Must-Gather Collection Summary === 
Product              : sp-client-domino
Version              : Version 8, Release 2, Level 1.0 
Node Name            : TEST 
Server Name          : server1 
  
  Modules           : Status
-----------------------------
 1. config          : Success
 2. domino          : Success
 3. logs            : Success
 4. performance     : Success 
 5. network         : Success
 6. server          : Success
 7. system          : Success

Check script.log inside each module folder for detailed failures. 
Output : <output-dir>/mustgather_TS123456789_sp-client-domino_20260212_034652.zip
This file can be sent to IBM Support team for analysis.

The .zip file contains the diagnostic data for each module.