Collecting information before contacting support

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When you contact support, you must be able to provide the following information.

  • The Data Protection for SAP version level.
  • The operating system level and patches that were applied.
  • The version level.
  • The IBM Storage Protect™ server version.
  • The IBM Storage Protect server operating system level.
  • Data Protection for SAP configuration file (vendor.env, initSID.utl) (initSID.utl) including IBM Storage Protect client configuration files (dsm.sys, dsm.opt).
  • Data Protection for SAP profile (initSID.utl).
  • BR*Tools output for the operation in question (BRARCHIVE, BRRESTORE).
  • The change history of the system components (if the process worked previously).
More information might also be requested from the service representative.