Troubleshooting
To assist with troubleshooting and problem determination, diagnostic files and system information are displayed in a centralized location. Investigating the details in log files helps to troubleshoot problems.
About this task
Investigate and compare the
log files of the application and the IBM Storage Protect™ server
activity log to find out the differences between successful and unsuccessful
operations. The log file names are provided for reference:
- tdpdb2.SID.nodename.log
- db2diag.log
Look for one of these patterns when a problem
occurs:
- The problem always occurs at the same time. If this condition is true, view the appropriate log files to determine if scheduled processes are occurring simultaneously. Examples of such processes are virus checker, automatic updates, or batch jobs.
- The problem always occurs after another operation is done or the same operation is done.
- The problem occurs when another application or process is processed in parallel.