Common

Job Report Comment Status Causes and Solutions
Cannot find the service account "{0}" in IBM® Storage Protect for Cloud. To synchronize new service accounts, either run a one-time scan job in Auto Discovery or wait a scheduled scan job to complete. Error

You may get this message when a synchronization issue occurred.

Run the scan job in Auto Discovery to fix the synchronization issue and then run the backup job again.
The service account "{0}" or account pool user used for running job does not have Project Online license in Microsoft 365. Error Assign the Project Online license to the user who is used to back up the Project Online site collections in Microsoft 365.
The specified mailbox may be expired. Error Check if the specific mailbox has a license.
Cannot find the mailbox for this email address. The mailbox may have been deleted, or this account may not have a mailbox associated. Please check if the Auto Discovery profile has been enabled to remove the objects that were deleted in Microsoft 365. Error Check if the specific mailbox still exists in Microsoft 365 or if the user has a mailbox associated.
The mailbox is temporarily unavailable. The mailbox database may be offline, corrupt, shutting down, or exhibiting other conditions. Error You can try to access the mailbox first. If the mailbox cannot be accessed, contact Microsoft Support; if the mailbox can be accessed, wait for the next backup job to automatically include this mailbox for backup.
Cannot back up the specified data from Exchange Online server. The server is busy now. Error This may be due to a throttling issue. You can wait for the next backup job to back up this mailbox.
Cannot connect to the Exchange Online server. The network connection is not stable, or the credentials used to scan the mailboxes are incorrect. Error Check the network connection and the credentials of the user who is used to scan the mailbox.
The Microsoft 365 user credentials specified for scanning mailboxes cannot be used to connect the Exchange Online server. The user may not have a mailbox. Error Check if the user who is used to scan the mailboxes has a mailbox associated.
Cannot connect to the mailbox. The Microsoft 365 account does not have permission to access the mailbox. Error Check if the user who is used to scan the mailbox has permission or not.
Cannot connect to the device due to network issues. Error Check your device and the storage configurations, especially when your device is FTP/SFTP
There is no data in the backup scope to protect. You can go to the Auto Discovery interface in the IBM Storage Protect for Cloud portal to review your rules and include additional objects. Error  
Cannot find the service account for the destination node. Please configure a service account in IBM Storage Protect for Cloud and then try again. Error The service account may have been deleted from IBM Storage Protect for Cloud. Go to the IBM Storage Protect for Cloud interface to configure the service account and run the Auto Discovery job to scan the object into the system.
Cannot find the service account for the source node. Please configure a service account in IBM Storage Protect for Cloud, and then try again. Error The service account may have been deleted from IBM Storage Protect for Cloud. Navigate to the IBM Storage Protect for Cloud interface to configure the service account and run the Auto Discovery job to scan the object into the system.
Cannot find a service account or an app profile for this mailbox. Please go to IBM Storage Protect for Cloud to configure an account or profile with access to this mailbox. Error Navigate to the IBM Storage Protect for Cloud interface to configure a service account or an app profile with the account that has access to the mailbox.
There is no available service account, app profile, or account pool for this Microsoft 365 tenant in IBM Storage Protect for Cloud. Please configure a service account or an app profile with required permissions in IBM Storage Protect for Cloud, and then try again. Error Navigate to the IBM Storage Protect for Cloud interface to configure a service account or an app profile with required permissions to this tenant, and then retry the backup.
The device currently being used has no free space. Error You can expand your device storage space or adjust the retention time for the data in your storage.
The custom storage location is not available. Check your storage configurations and status. Error The custom device's credentials may be incorrect, or you changed the device location.