Enable the Backup Service

Before you get started with a backup service, ensure your IBM® Storage Protect for Cloud Microsoft 365 subscription contains that service.

You can refer to the Subscription and Licensing Information for how IBM charges for a license.

The sections below will help you get ready to enable the backup services that you want to use:

At first, if your Microsoft 365 tenant has Multi-Geo enabled (Microsoft Windows Multi-Geo), you can contact support to enable the multi-geo capability for your subscription and start by going to the Manage Data Center Mappings in IBM Storage Protect for Cloud to review and map the list of geo locations from your Microsoft 365 tenant we’ve detected and the supporting data centers. Note that the mapping for SharePoint Online sites depends on the region of the SharePoint Administrator.

Next, you must consider which authentication method and Auto Discovery scan profile to register your objects to IBM Storage Protect for Cloud.

supports backup for all Microsoft 365 instances, such as Exchange Online, OneDrive, SharePoint Online, Microsoft 365 Groups, Teams, Microsoft Teams Chat, Project Online, Public Folders, Viva Engage, Power BI, Power Automate, and Power Apps to protect your data.

Once the backup is enabled, IBM Storage Protect for Cloud will perform a full backup to cover all contents within the backup scope. Subsequent incremental backups will follow the configured frequency to capture changes based on the corresponding timestamps.
Note: IBM cannot guarantee the completion of four backups per day, even if the backup frequency is set to four times daily. Various factors, such as data size, can impact job performance and are beyond our control. If a scheduled backup is due to start but the previous one is still in progress, the new job will be skipped.

For site collections (of SharePoint Online, Microsoft 365 Groups, Teams, or Viva Engage), the hybrid mode is now provided. In the hybrid mode, IBM Storage Protect for Cloud Microsoft 365 jobs will, by default, use an app profile in backup and restore. For the data types that are unsupported in the app context, service account authentication will be used automatically. Note that the use of service accounts is not the recommended method as it attracts an increased potential for throttling issues. To learn more and enable the mode, contact the IBM Software Support team.

For the authentication method and permission requirements for Auto Discovery and Backup & Restore, continue with the following instructions.