Customer Operations Report

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About this task

To access Customer operations report, go to the Reports page and click Customer operations report.

The Customer operations report page shows a summary of all customers sorted by online services. You can click a service card to view the details of the summary.

Follow the instructions below to view a Customer operations report:

Procedure

Follow the instructions below to view a Customer operations report:
  1. Click View details in the upper-right corner of a customer’s card to view the report details. The report about each online service is displayed in the format of line chart.
  2. Click the service name to access the tab of each service.
  3. By default, the report displays statistics about last week’s jobs and requests in all statuses. You can filter the report by job and request status and/or time range.
    1. Time range - Select Yesterday, Last week, Last month, or This month from the Time Range drop-down list.
    2. Job status - Select one or more statues from the drop-down list that is under the service tab, and click OK.