Backup and Restore
Will the backup services survive if my tenant blocks access from the apps that don’t use modern authentication?
From the July 2022 release, all IBM® Storage Protect for Cloud Microsoft 365 using service accounts support modern authentication. But if the service account has enabled the MFA, the modern authentication will not work, and we will use the classic authentication.
How to remove the admin role from a service account or an authentication user of the delegated app?
To remove the administrator role of the service account from all OneDrive sites, download the script.
To remove the administrator role of the service account from all SharePoint sites, refer to download the script.
To remove the user from all teams and groups, either as owner or member, refer to download the script.
To remove the user from all apps, refer to download the script.
To remove the user from all flows, refer to download the script.
To remove the user from all workspaces, download the script.
What can I do if I cannot find my backup data for channel files through a time-based restore wizard?
If your Team's channel name is not in English, Dutch, Japanese, or German, you may encounter this problem. When you go to use the time-based restore wizard to browse a channel’s backup data (select a backup job to drill down to the backup data), you may find that no folders or files are displayed under the channel’s Files folder. This is because the index for channel backup data is recorded with channel names, but so far, only the backup data of the channels whose names are in English, Dutch, Japanese, and German can be mapped. You can contact the IBM Software Support team for assistance.
What if my site collection URL has been updated after backup? (applicable for SharePoint Online sites, Microsoft 365 Groups team sites, and Teams team sites)
IBM Storage Protect for Cloud Microsoft 365 will start a full backup on this site collection if it is included in the backup scope. Moving forward, to recover the data from previous backups, you must perform an out-of-place restore to restore the backup of the old-URL site collection to the new-URL site collection.
If the site collection, in this case, is a Microsoft 365 Groups or Teams team site, IBM Storage Protect for Cloud Microsoft 365 will also perform a full backup on this site, and the previous backup data of the site can only be restored via an out of place restore. For the object-based restore method, you can search for the backup data of the old-URL site via the keywords; for the time-based restore method, you can find the old-URL site from the backup jobs performed before the URL changes.
What if my domain name has been changed after backup?
For Exchange Online mailboxes, Public Folders, Power Automate flows, Power Apps, and Power BI reports:
The domain name change will not affect the backup and restore process. Backups will continue as incremental backups. Whether a user searches for the old or new domain name in the restore page, the system will recognize both as the same object. All legacy backup data will be retained until it reaches the set retention period.
For SharePoint sites, Team/Group team site, and OneDrive:
If your Auto Discovery scan profile uses a domain name as the scan rule, you will need to update the scan rule for Auto Discovery. After the Auto Discovery scan job is finished, IBM Storage Protect for Cloud Microsoft 365 will run a full backup for the objects with new URLs; If the old URLs can still be accessed, the old URLs will be moved to the unprotected scope, and their backup data will be deleted on time. If the old URLs are no longer accessible, the backup data will only be deleted when it reaches the retention period.
Where is Wiki data stored and how to restore?
The wiki data is stored in a hidden list in the Teams team site named by ChannelID_wiki. To get the ID of the channel where the Wiki tab resides, sign into https://teams.microsoft.com, and click the channel where the Wiki tab resides. You can get the channel ID (threadId=) from the URL.
Microsoft Teams channel no longer supports Wiki tab. You can download your Wiki SharePoint or use IBM Storage Protect for Cloud Microsoft 365 to export the Wiki backup data.
What if my Project Online site has been moved to the SharePoint Online site after backup? (same as Microsoft 365 Group to Team, SharePoint Online site to Group team site)
| From | To |
|---|---|
| Project Online sites | SharePoint Online sites |
| Microsoft 365 Group | Team |
| SharePoint Online site | Microsoft 365 Group team site |
Can IBM Storage Protect for Cloud Microsoft 365 protect the mailboxes on Litigation Hold?
IBM Storage Protect for Cloud Microsoft 365 can protect mailboxes that are placed on Litigation Hold but cannot keep the Litigation Hold configuration for the mailboxes since that configuration needs to be configured in Exchange Admin, which is out of reach of Exchange Online backup and restore.
I have a document that was shared with an external user. Does IBM Storage Protect for Cloud Microsoft 365 support restoring the external user and its permissions that were part of that document?
For an external user who has been added to your Microsoft Entra ID, the user’s permissions will be kept when the document that this user is shared with has been restored. Currently, if an external user has accessed the shared item, the restore job will restore this user and the user’s permission to this item and trigger the external sharing email notification. If an external user has not yet accessed the item, the user’s permission will not be restored, and the external user can no longer use the previous sharing link to access the document.
How do I restore term store-only data?
- If you want to restore the entire global term store data, perform the restore as follows:
- Select any site collection from the backup data and then select a useless or an empty site collection as the destination.
- Choose the Restore terms in both global term store and site term storeoption for the restore setting “How do you want to restore the Managed Metadata Service?”
- Use Skip as the conflict resolutions to perform a restore job.
- After the restore completes, you can delete the site collection from the destination.
- Currently there is no a method only to restore the entire site store only. You can use the
following method as a workaround, but the objects with no conflicts will be restored to the
destination as well. Perform the restore as the following:
- Select that site collection to restore.
- Choose the Restore terms in site term store onlyoption for the restore setting “How do you want to restore the Managed Metadata Service?”
- Use Skip as the conflict resolutions to perform a restore job.
How does IBM Storage Protect for Cloud Microsoft 365 protect the OneNote notebooks?
As Microsoft has a 2 GB file size limit of OneNote notebooks saved in OneDrive or SharePoint, backup jobs will skip the OneNote files that are larger than 2 GB. In addition, due to API limitations, IBM Storage Protect for Cloud Microsoft 365 cannot protect the history versions of OneNote files.
What will the exported Teams Chat messages be like?
We support exporting Teams Chat messages to an HTML file.