Export Chat Data via Search Mode

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To search specific items in a user’s Chat to export, follow the steps below:
  1. Click Restore () on the left navigation.
  2. On the Restore page, select the Search mode tab and select the User option.
    Note: On the Restore page, click the Google Workspace tab if your organization also has other modules
  3. To search for a Google user, enter keywords of the username in the Search by email address field and select the desired user’s email address from the drop-down list.
  4. Click Search. The Select and restore the user data page appears. The Email address field displays the email address of the selected user.
  5. Keep the Selected items option selected on the right of the Email address field, and then click the Chat tab.
  6. In the Level drop-down list, select one of the following options based on the object type you want to recover.
    • If you want to export Chat data for the user, select User.
    • If you want to search for specific spaces and direct messages to export, select Space and direct message.
    • If you want to search for specific chats to export, select Chat
  7. Based on the level you select, configure the search conditions to search for the specific data you want to recover:
    • If you select User, click the Backup time range field and set a time range to search for the backup data you want to recover.
    • If you select Space and direct message, configure the following conditions to search for backup spaces and direct messages:
      • Backup time range – Click this field and set a time range to search for the backup data you want to recover.
      • Space name (for space chats only) – In this field, you can enter keywords of space names to search for space chats.
      • Member – In this field, you can enter keywords of a username to search for spaces / direct messages which this member has participated. This field does not support searching for external users.
    • If you select Chat, configure the following conditions to search for backup chats:
      • Backup time range – Click this field and set a time range to search for the backup data you want to recover.
      • Space name (for space chats only) – In this field, you can enter keywords of space names to search for space chats.
      • Sender – In this field, you can enter keywords of a username to search for chats sent by this user. This field does not support searching for external users.
      • Keywords – In this field, you can enter keywords to search for chat messages. Note that the search is limited to the 500 characters of a message.
      • Date sent – You can click this field and set a time range to search for chats.
  8. Click Search to search for the backup data you want to recover.
  9. In the search results table, find the item you want to recover. To select the status you want to recover for this item, select a backup job time in the drop-down list under the Recovery point column.
  10. To export backup data of items, select the checkboxes next to the items, and click Export above the table.
  11. The Export pop-up window appears. The selected backup data will be exported as an HTML file. Click Export to start the export job. After the export job is finished, to get the exported data, see Download Data of Export Jobs.