Linux: Why are the ServiceDirector and WebServiceGateway services not started?

When IBM® Spectrum Symphony is installed on Linux® hosts, the ServiceDirector and WebServiceGateway services are, by default, set to start manually. If you use these services, you must manually start them in your cluster. To start the ServiceDirector, the host must use glibc version 2.14 or higher.

In upgrade scenarios, the ServiceDirector and WebServiceGateway services continue to start automatically as in previous versions. However, if the ServiceDirector host does not use glibc version 2.14 or higher, both the ServiceDirector and the WebServiceGateway (which depends on the ServiceDirector) fail to start. You must then manually start the ServiceDirector on a host that uses glibc version 2.14 or higher.

As the cluster administrator, you can start both services either from the cluster management console or from the command line by using the egosh service start command. Ensure that you start the ServiceDirector service first.

• To start the services from the cluster management console:
  1. Go to System & Services > EGO Services > Services.
  2. Locate the ServiceDirector service, then click Start from the Actions list.
  3. Locate the WebServiceGateway service, then click Start from the Actions list.
  4. Click OK to confirm.
• To start the services from the command line, enter:

  egosh service start ServiceDirector
  egosh service start WebServiceGateway