Troubleshooting and problem determination

When a problem occurs with IBM Spectrum® Control, you want to find a solution quickly. You can resolve a problem by using two approaches: troubleshooting and problem determination.

Troubleshooting

In many cases, you can resolve problems without contacting the IBM® Support Center. When you encounter a problem with IBM Spectrum Control, you can search the troubleshooting section of the Knowledge documentation for a solution. Troubleshooting information explains the cause of a problem at a high level and describes the actions that you can take to resolve the problem.

Problem determination

If you cannot resolve a problem by using the troubleshooting information that is provided in the IBM Spectrum Control Knowledge documentation, contact the IBM Support Center so that the cause of your problem can be determined. To learn how to gather information for the IBM Support Center, use the problem determination section of the Knowledge documentation.