Independent software vendors troubleshooting

Use this section to troubleshoot and resolve independent software vendor problems.

HDS HiCommand shows a different set of volumes
This problem occurs with the Hitachi Data Systems.
Reports for an Hitachi Data Systems subsystem do not show current information
The IBM Spectrum Control reports do not show the current information for an Hitachi Data Systems (HDS) subsystem after the HDS Storage Navigator is used to create and assign LUNs.
Tool to dump MSCS cluster configuration
This topic provides information on the dump tool for the MSCS cluster configuration.
Cannot collect performance data from EMC CLARiiON
You cannot collect performance data from the EMC CLARiiON.
Error message: HWNPM2132W
You receive this message when you are try to collect performance data from a Data ONTAP file system.
Assigning a volume for EMC CLARiiON fails
If you try to assign a volume to a host for an EMC CLARiiON storage system and that volume is not defined on the EMC CLARiiON storage system, the assignment fails.
Incorrect password for SAN Volume Controller is accepted
A valid password with extra characters is accepted when you add a SAN Volume Controller storage system to IBM Spectrum Control .
You cannot unassign volumes from a Hewlett Packard EVA device
IBM Spectrum Control cannot unassign volumes from a Hewlett Packard EVA device.
Getting timeouts and probe failures when using a Brocade switch
You are getting IBM Spectrum Control timeouts and probe failures when using a Brocade switch.
Resolving a problem connecting to ESX
If a problem occurs with the connection to the VMware ESX hypervisor, the messages BTAVM2201E/BTAVM2202E, BTAVM2017E, and BTADS0001I are displayed in the probe result and trace logs. This message sequence indicates that the optical-fiber connector (FC) connection to the hypervisor was disabled .

Parent topic: Introduction to troubleshooting