GUI troubleshooting

Troubleshoot and resolve problems in the IBM Spectrum Control GUI.

Renewing security certificates
You can renew the IBM Spectrum Control server certificates that are expiring or have expired.
Displaying performance metadata
Occasionally, you might find that performance metadata cannot be displayed in IBM Spectrum Control. This issue might occur when metadata is not available for the selected time range or device, or when the cache, cookies, and history in your web browser need to be cleared to refresh the GUI with the latest metadata.
Troubleshooting FTP transfers
When you attempt to send files to IBM® by using FTP, such as a log package from the System Management page or a compressed file from the service tool, the upload cannot be completed. This problem might occur because of network or firewall restrictions.
The status of jobs is not updated after the Device server is stopped
The statuses of data collection jobs in the IBM Spectrum Control GUI are not updated after the Device server is stopped.
Changing the session timeout value for the web-based GUI
A session of the web-based GUI times out and returns to the logon page.
Error message: This web browser is not supported
This message is displayed on the logon page in Internet Explorer 8.
The GUI installation program displays the incorrect title on AIX 7.x with the UTF-8 locale
This problem is cosmetic only and does not impact the installation of IBM Spectrum Control on the AIX® 7.x operating system when you use UTF-8 locales.
Error message: Out of memory at line: 14
If you use Internet Explorer, the details page of the GUI might become unresponsive after the page is open for an hour or more.
Interface icons are not displayed in the correct positions
The icons on the dashboard, resource lists, and details pages in the GUI are not displayed in the correct positions and do not respond to mouse or keyboard actions.
The status of a virtual machine is not consistent
The status of a monitored virtual machine might be different depending on the page in the GUI where it is being viewed.
Information exported to a CSV file is incorrectly formatted by spreadsheet program
Information that is displayed in the web-based GUI can be exported to a comma-separated values (CSV) file. When you are viewing a CSV file in a spreadsheet program, some information might not match what is displayed in the web-based GUI.

Parent topic: Introduction to troubleshooting