Alerts aren't being generated

Alerts aren't being generated because the Alert server stopped responding.

Problem

In some cases, the Alert server might be locked into a processing loop and stop responding when it processes performance alerts that include suppression settings. During this time, no alerts are generated or notifications sent for any alert definitions.

Action

To avoid this issue, complete the following steps:
  1. In a text editor, open installation_dir/bin/etc/Datastore.properties.
  2. Change san.logger.trace.level=DEBUG_MAX to san.logger.trace.level=DEBUG_MIN.
  3. To apply the change, complete the following steps to restart the Alert server:
    1. In the GUI, go to Home > System Management.
    2. Click Component Servers in the Components section.
    3. Click Stop Server next to the Alert server.
    4. Click Start Server next to the Alert server.