Upgrading to IBM Spectrum Control 5.4.1 on RHEL 7 fails during upgrade of Storage Resource agent

Problem

The upgrade process fails for IBM Spectrum® Control 5.4.1 on RHEL 7 during an upgrade of the Storage Resource agent.

Action

If your upgrade to IBM Spectrum Control 5.4.1 on RHEL 7 fails during an upgrade of the Storage Resource agent, complete the following steps:
  1. If you are performing a GUI mode upgrade, click OK in the failure dialog and then cancel out of your upgrade to IBM Spectrum Control 5.4.1.
  2. Search the RHEL 7 process table for the term: Agent. Note, there might be one Agent process running from your IBM Spectrum Control installation location. For example - /opt/IBM/TPC/agent/bin/Agent. Perform a kill -9 command on that Agent process.
  3. Apply all available updates and patches to your RHEL 7 operating system.
  4. Resume your upgrade to IBM Spectrum Control 5.4.1.