HWNPM5413E The process failed because the userid or password provided failed to connect to the Export Tool.

Explanation

Performance data collection for Hitachi systems requires a user name and password to be defined in the Hitachi Device Manager for the Export Tool. Connection with the provided user name or password failed.

Action

Check the credentials for the user that is configured to monitor the block storage system. To connect to the storage system for both probe and performance monitoring, ensure that the following credentials match:
  • The user name and password that is defined in Hitachi Device Manager.
  • The user name and password that is used for Hitachi Command Suite to connect to the device.