Reporting a problem

Report problems that you encounter in IBM Spectrum Control.

Before you begin

IBM® is committed to customer satisfaction and is ready to assist if you encounter any problems with IBM Spectrum Control. By opening a case, you can ensure that IBM Support will be informed of your problem. When you open a case, have the following information ready:
  • The version, release, modification, and service level number of your IBM Spectrum Control installation.
  • The communication protocol (for example, TCP/IP), version, and release number that you are using.
  • The activity that you were doing when the problem occurred, listing the steps that you followed before the problem occurred.
  • The exact text of any error messages.

Procedure

To open a case for IBM Spectrum Control, complete the following steps:

  1. Go to the IBM Support portal.
  2. Click Open a case.
  3. Log in with your IBMid.
  4. Describe the problem.
  5. Submit the case.
    Videos: The IBM Support portal is supported by IBM Watson® and provides you with enhanced transparency into ticket resolution workflow and improved self-service options. Watch a few short videos to learn more: