Packaging log files from the command line and sending them to IBM Support

To provide trace information to IBM® Support about the performance of IBM Spectrum® Control, you might be asked to package and send a set of log files. You can run the service tool from the command line to create the log package and then manually upload it to IBM Support.

Before you begin

To package IBM Spectrum Control log files, you must have administrator authority on Windows operating systems or root authority on AIX® and Linux® operating systems.

Before packaging or sending the log files, you must first open a support ticket with IBM Support. For information, see Getting support.

In order to run the service tool when you log in by using a Windows domain user account, you must grant Db2® SYSADM authority to that Windows domain user account.

To run the service tool when you log in by using a domain user account, choose one of the following methods:
  • Right-click the service.bat file and select Run as administrator.

    Or

  • Click Start > All Programs > Open Administrative Tools > Local Security Policy. For information about how to open Administrative Tools, see Accessing administration tools.
  • On the Local Security Policy window, disable User Account Control: Run all administrators in Admin Approval Mode.
  • Restart your computer.

About this task

The compressed file contains data about the following IBM Spectrum Control components: Alert server, Data server, Device server, Web server, Storage Resource agent, DB2®, CLI, and installation.
Tip: You can customize the service tool to collect data about specific IBM Spectrum Control components. For more information, see How to customize the service tool.

Procedure

To run the service tool for all components, follow these steps:

  1. Log on to the system where IBM Spectrum Control is installed.
  2. Go to the following directory:
    Windows operating systems:
    installation_dir\service\
    Linux or AIX operating systems:
    installation_dir/service/
  3. Run the following program:
    Windows operating systems:
    service.bat
    Linux or AIX operating systems:
    service.sh
    A compressed file, SCServiceFiles_all.zip, is created in the following directory:
    Windows operating systems:
    installation_dir\service\data\
    Linux or AIX operating systems:
    installation_dir/service/data/
  4. Upload the log package by using one of the following methods:
    If . . . Then . . .
    You are a US healthcare client Blue Diamond data upload instructions.
    The log file is < 200 MiB Upload and attach the file to the case.
    The log file is > 200 MiB Enhanced Customer Data Repository (ECuRep) - Send data (FTP).