BPCCA0109E The updateCollector utility could not upgrade the data collector. The data collector service is now in an inconsistent state.

Action

If the collector directory has not been deleted, run the uninstallDataCollectorService.bat script. Alternatively, use a command window to run the uninstallDataCollectorService.bat script from the upgrade image directory. Use the absolute path to the collector directory with the uninstallDataCollectorService.bat command from the upgrade image directory.

If you still cannot uninstall the data collector service, get the name of the service from the Services tab on the Windows Task Manager. Use the Windows Server "sc" command with the name of the data collector service to delete the service. For example, run the following command:

sc delete datacollector1

Delete the contents of the collector directory, then download and install the latest version of the data collector.