Collecting service data

Collect service data about the selected Storage Resource agent. Service data includes diagnostic information such as logs, trace files, configuration information, and computer details. Use this information to troubleshoot any errors that might occur during startup, processing, or shutdown of a Storage Resource agent.

To collect service data for a Storage Resource agent, complete the following steps:
  1. In the menu bar, go to Servers > Servers.
  2. Right-click a server and select Logs > Collect Agent Logs.
    A message is displayed that shows the location where the service file is stored on the IBM Spectrum® Control server.
  3. In a command line or other navigation tool, go to the directory where the service file is located and unpack its contents.
If the collection of service data is successful, a message is displayed that shows the location of the resulting service file (.zip). The file is stored in a directory on the same computer as the IBM Spectrum Control server. The file is in the following default directories:
  • Windows™ operating system: C:\Program Files\IBM\TPC\data\log\SRATraces\agent_computer_name\TPCServiceInfo.zip
  • UNIX® or Linux® operating system: /opt/IBM/TPC/data/log/SRATraces/agent_computer_name/TPCServiceInfo.zip
Where agent_computer_name represents the name of the server on which a Storage Resource agent is deployed. If an agent communicates with more that one installation of IBM Spectrum Control, a subfolder is created for each installation.
If the collection of service data fails, an error message is displayed. For more information about why a data collection failed, see the server log file or the services script. These files are in the following default directories:
  • Server log file (on the computer where the IBM Spectrum Control server is installed):
    • Windows operating system: c:\Program Files\IBM\TPC\data\log
    • UNIX or Linux operating system: /opt/IBM/TPC/data/log
  • Services script file (on the server where the Storage Resource agent is deployed):
    • Windows operating system: C:\Program Files\IBM\TPC\agent\service\agent_computer_name\TPCServiceInfo.html
    • UNIX or Linux operating system: /opt/IBM/TPC/agent/service/agent_computer_name/TPCServiceInfo.html
    Where agent_computer_name represents the name of the server on which the Storage Resource agent is deployed.